Shipping policy

OYE-EBONY – Shipping Policy

Last updated: July 27, 2026

We currently ship from the United Kingdom.

Processing Time

Orders are normally processed within 1–3 business days.

Orders placed on weekends or public holidays are processed on the next business day.

Delivery

Delivery estimates are provided at checkout.

Delivery times are estimates and may vary during busy periods.

Tracking

Where available, tracking details will be sent once your order has been dispatched.

Delays

We are not responsible for delays caused by:

  • courier services
  • customs
  • weather conditions
  • industrial action
  • incorrect delivery information supplied by the customer

Lost Parcels

If you believe your parcel has been lost, please contact us and we will work with the courier to investigate.

Incorrect Address

Customers are responsible for ensuring delivery details are correct before completing checkout.

Additional shipping charges may apply where parcels are returned due to an incorrect address.