Refund policy

OYE-EBONY – Refund Policy

Last updated: July 27, 2026

Customer satisfaction is important to us. Due to the hygienic nature of cosmetic and beauty products, some items cannot be returned once opened or used.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 14 days of delivery.

Include:

• your order number
• photographs of the item
• photographs of the packaging

Where appropriate, we will offer:

• a replacement
• a refund
• another suitable resolution

Hygiene Policy

For health and hygiene reasons, we cannot accept returns of:

• opened lip products
• used makeup brushes
• opened beauty products
• products showing signs of use
• personalised items

unless they are faulty or supplied incorrectly.

Change of Mind

If you change your mind before using your item, please contact us within 14 days of receiving your order.

Items must be:

• unused
• unopened
• in their original packaging
• suitable for resale

Return postage for change-of-mind returns is the customer's responsibility unless otherwise required by law.

Refunds

Approved refunds will be issued to your original payment method.

Please allow up to 10 business days after approval for your payment provider to process your refund.

Allergies

Individual skin types vary.

Please review ingredients carefully and perform a patch test before first use where appropriate.

Refunds cannot be issued solely because a product is unsuitable for your skin unless it is faulty or your statutory rights require otherwise.