Privacy policy

OYE-EBONY – Privacy Policy

Last updated: July 27, 2026

At OYE-EBONY ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, create an account or purchase our products.

Information We Collect

When you interact with our website, we may collect:

Name
Email address
Telephone number
Billing and delivery addresses
Order history
Payment information (processed securely through our payment providers)
IP address
Device and browser information
Marketing preferences

We do not store your full payment card details.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver your purchases
Provide customer support
Communicate about your order
Improve our website and services
Prevent fraud and protect our business
Send marketing communications where you have chosen to receive them
Comply with legal obligations

Legal Basis for Processing

Where UK GDPR applies, we process your information because:

It is necessary to fulfil your contract with us.
We have a legitimate business interest.
We have your consent.
We are required by law.

Sharing Your Information

We only share information where necessary with trusted providers, including:

Shopify
Payment processors
Delivery companies
Email marketing providers
Website analytics providers

We never sell your personal information.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

You can manage cookie preferences through your browser settings.

Marketing

If you subscribe to our mailing list, we may occasionally send updates about launches, promotions and new products.

You can unsubscribe at any time using the link in any marketing email.

Data Security

We use appropriate technical and organisational measures to help protect your personal information. While no online service is completely secure, we work to keep your information safe.